Ramgnote
Support
Start with the storage and permission status shown in the app. You can contact us without sending private notes, photos or precise locations.
Using the separate Hobocode app? Its privacy policy and support are available here:
Hobocode privacy policy · Hobocode support
Effective date: October 1, 2026
Operator and privacy contact: 송희섭 (Song Hui-seop)
What to send
Tell us the app version, iOS version, affected screen, expected result and what actually happened. Redact private note text, photos and exact locations from screenshots. Never send Apple ID passwords, verification codes or secret keys. Contact: admin@aroido.com. Operator: 송희섭.
Where are my records?
Notes and attached photo copies are saved on this iPhone. Check Settings → Record storage for your active space and sync status. There is no separate app sign-up. Switching iCloud accounts separates spaces; earlier records are not automatically moved or deleted. If a save fails, keep the editor open and use its retry or copy-input action.
Does saved mean backed up?
No. Optional iCloud record sync needs a supported configuration, a verified account and your consent for this run. Connected is not confirmation that every record has transferred. Check connection and iCloud capacity, then retry from Settings. Photo cloud sync has a separate consent and is currently unavailable in the normal app configuration; local photo attachment still works. Do not delete originals or reinstall the app assuming cloud backup is complete.
Adding and removing photos
Use the photo button in the editor and select an image in the system picker. Up to six photos per note are supported. The app creates resized JPEG copies without copying original EXIF/GPS/IPTC metadata. If import fails, existing text remains; try another photo. Removing an attachment does not delete the original in Apple Photos. Video and camera capture are not offered in this version.
Nearby reminders and permissions
Open Settings → Automatic memo reminders to inspect Always location, Precise Location and notifications. Enabling a preference alone does not guarantee delivery. Location accuracy, battery and iOS execution limits can delay or prevent alerts; force-quit and disabled permissions also matter. Apple place-ID references do not support arrival alerts; directly saved facilities use local matching. Indoor floors are not detected. You can keep writing manually if you decline permissions.
Siri and Lock Screen notes
Follow the Siri wording shown in the app. Unlock the device and check the result when Ramgnote opens. Failure to obtain location can leave a note that needs a place later; a failed save is not a backup. To show a Live Activity, start it from a place detail and choose visibility for that session. Hiding the body does not hide the place name. Arrival alerts do not automatically start Island. You can end the display without deleting the note.
Restore or delete a record
Use Settings → Trash to restore within 30 days or permanently delete a record. Photo copies stay while saved notes, drafts, recovery inputs or trash still reference them. Remote deletion waits for working sync; turning sync off alone does not erase remote data. App deletion can remove local data, while Apple-managed backups and iCloud data are separate. Contact us for guidance before deleting the app if you are unsure what has transferred.